Conflict Resolution methods

There are many conflict resolution methods, such as DESC or ABCD, etc., each with its strengths and weakness.

The DESC Method

Describe the facts: explain what are the actions or behaviours that are the causes of conflicts.

Express your feelings: explain why that behaviour/action is an issue.

Specify the solutions you are seeking: explain in what way the resulting actions or change of behaviour will impact positively on the conflict and bring a successful end;

Conclude: Convince others and explain the consequences if no actions are taken.

The A.B.C.D. method

The efficient points

Address separately the questions linked to the people and the subject of the disagreement.

Base your attention on the interests at stake and not on the positions.

Create a sufficient number of supplementary solutions providing mutual gains (not necessarily equal).

Determine verifiable criteria for the agreement.

Whether we are directly concerned by the conflict or outside a conflict and trying to help and solve it, our situation is nevertheless delicate. What is required is to do our utmost best to work and put an end to the conflict. It is a more subtle process when we are an insider to the conflict rather than an outsider. When we are directly concerned by a conflict, there is more pressure and it is difficult to keep the emotional distance required for solving the conflict. It is then essential to not play mind games but to use fair play in order to solve all the issues at stake.  An efficient approach requires apprehending the problem in a certain state of mind by respecting a code of ethics (respect the interests and situations of each person and avoid wronging anyone) and by having the firm desire to succeed and solve the conflict. When we deal with a conflict ethically, we are seeking a win-win resolution and we see a conflict as a source of evolution. It is not only a source of stress but also an opportunity, a chance for change. The conflict becomes a chance for dialogue, a time to listen and exchange on the disagreements. It is a question of approaching the conflict with a positive, creative, and significant vision. To reach a successful end to a conflict, we need to have the willingness to have a dialogue.


First blog post

The Laws of Effective Time Management

Knowing the laws of time is an effective way of managing time.

1.The Law Carlson- Reduce Interruptions. Minimize interruptions. Let people know on Outlook or the company organizer that you are busy and do not wish to be interrupted. Otherwise, unless it is urgent, agree with people on a time for a meeting in order to manage time effectively and avoid unwarranted interruptions.
2. The Law Of Douglas – Bringing Order Into The Office. Organize your desk in an orderly manner to avoid delays in searching for documents.
3. The Law of Ecclesiastes – Vary work activities. Avoid routine! Vary your activities. Do not always do the same task. It is important to do different things at different times. Plan your day in accordance with your biological rhythm or chronobiology. Set added value work between 9:30 am and 11:30 am in the morning and between 3 pm and 5 pm. Schedule important tasks when your body is alert and you are the most effective. Avoid planning an important job on Friday afternoon at 3pm when the office closes at 5pm.
4. The Law Of Illich – Take Breaks. Pause And Reflect! Do not hesitate to take breaks to recharge your batteries. Enjoy breaks as the time for resting, restoring, and nurturing the body, mind, intellect, and heart!
5. The Principle of Laborit – Do the Hardest Work First. Delay gratification. Do not procrastinate! Do the hard work first. Talent alone does not always suffice! It is important to put in the right amount of effort. Do not eat the cherry on the cake first. In childhood, there are kids who play and play and do their homework late and others, who after a short break, do their homework first and then enjoy the remaining hours for play. Adults are the same if they have learned to tackle their duties, first. Start your work promptly.
6.Murphy’s Law

“Anything that can go wrong will go wrong”


It is all about keeping a little time for the unexpected. Anything can happen, so it is important to provide alternatives and to plan only a portion of the day and allow a margin of our time to cope with the unexpected when we work. Be ready for crises and challenges! And trust your ability to face them all!
7. Pareto’s Law –

“80% of the effects

come from 20% of the



This law is concerned with the focus on the essential. It is the 20-80 rule:


80% of the world’s wealth is owned by 20% of the population.

80% of business profits come from 20% of customers

80% of profits come from 20% of the time spent by staff. These are the added value times that need to be carefully monitored. Therefore, focus on the 20% of work that will bring 80% of the results. Focus on the essential, which is to say the 20% that will bring the business profits and results.

8. Parkinson’s Law

“Work Expands So as To Fill the Time Available for Its Completion.”

The law of Parkinson is the outcome of the adage of Cyril Northcote Parkinson and it is an invitation to set deadlines. Work fits the time allotted. Therefore, it is better to set clear deadlines to do a job and complete it within the allocated time. It is good to break your tasks into small portions in order to finish at the fixed time. It is really a question of work planning and organization.

Hofstadter’s Law: It always takes longer than you expect, even when you take into account Hofstadter’s Law. — Douglas Hofstadter, Gödel, Escher, Bach: An Eternal Golden Braid

This law simply means that it often takes more time to accomplish things than initially planned. The only way to properly estimate how long a task will take is based on research and experience. Factories are good at estimating how much time the production of an object will take. In general, businesses have introduced a means to measure the time it takes to complete work in their process. However, delays often occur. See how often buildings contractors are frequently delayed for months or years due to bad weather conditions or something else. , Every evening, workers should ideally plan their day ahead and be giving an estimated time to complete tasks while knowing that it may sometime take a little longer or sometimes even less time.


Adapting to change and mastering the new tools of communication


A hundred years ago or fifty years ago, we were born in and lived in a town or a small town or village, and except for postal correspondences or telephone calls, we did not have access to all these new means of communication: mobile phone, internet, social network websites such as Facebook, Twitter, Instagrams, LinkedIn, Viadeo, Youtube, Vimeo, Skype, Messenger and various other Application did not exist. And communication with people nearby was simpler since we were born in the same place and worked together in the same company for most of our life. People had the same codes of communication, and so communication seemed simpler. We all knew the codes of communication of the world we lived in. Today, families are scattered, in different countries or around the globe thanks to airplanes, fast trains, cars, etc. We can now change jobs quickly and move across land and the globe easily, so we need to be able to communicate to keep our family link and Friendship together. The pace of communication has increased with the invention of the Internet by Tim Berners-Lee in 1989. The internet and TV bring in a flow of new information every day. So every day, we face a stream of information that does not make communication easier. People from the West may not understand all the perspectives of people from the East and people from the South may not understand Northerners. We need keys and other code to communicate better; we need to understand other people’s codes. Our society is undergoing profound changes, with the social network websites. These new modes and codes of communications have changed, the way we relate today, some are friends on Facebook or message on Twitter or relate on Linkedin, Viadeo, etc.  There are so many communication tools today – Internet, TV, telephone, mobile phones, emails, and social networks websites, etc.

In a little more than a century, we have passed from a life in a family unit, living in the same place, and sometimes in the same lifelong job, with behaviors and ways of thinking well defined by our environment to an individual and fast-paced life, commuting from one place to the other for work, with the opportunity to be in front of the television with a continuous outpouring of information or in front of a computer connected to the Internet. This requires us to communicate effectively and to adapt to a unique and wonderful way to enable us to be lead fulfilled and happy lives.  We need to be nowadays also skilled in digital communication to carry one reaching out to others. However virtual communication is far from sufficient, it must go hand in hand with face to face communication to make us happy and healthy individuals. Being alone with your computer alone can bring individualism, solitude and hiding our true identity. However meeting friends, having a cup of coffee, tea, lunch or dinner can help us discover the real person being the computer. We have to make rooms for digital and virtual communication but not let them dictate our life and annihilate human relationship. They are the means to enhance our life and communication, and should not be used as a tool for exclusion, virtualization of relationship, maintaining human in a fragile mental world only. If this is the case, then we may be sadly wondering who is behind the avatar or the picture on the social website. This should not happen. Let’s meet and communicate with our real and close friends regularly.


Use these questions to determine where you stand and then change, adapt your circumstances to lead more successful relationships.

Are you familiar with social networking websites?

Are you honest with your friends on these websites?

Develop a list of respectful, courteous behavior that will make you a kind and effective communicator online and offline?

Do you answer all emails, messages respectfully and within an acceptable timeframe work?

How do you deal with unfriendly people online?

Develop a list of acceptable, courteous and respectful manner to get rid of people harassing you online; and write them down

Do you meet regularly your friends face to face to avoid leaving in a virtual universe?

If you are away from family and friends, do you have a support network via church, work, or a close social group within your community?

How do you develop, nurture and strengthen relationship within your family?

How do you develop, nurture and strengthen relationship within your circle of friends?

How do you develop, nurture and strengthen relations within your community and outside, developing authentic, genuine friendship with all the children of God in the world?

In conclusion use wisely the social media but do not live in a virtual world only, make friends, meet your family; Stay connected to both world, the virtual and the real world.